Terms and Conditions

of Business

Courtney and Walker Ltd is a Company with a history dating from 1936. We are totally dedicated to your satisfaction. You will find that our staff have excellent product knowledge. We work to the very highest customer standards as well as maintaining very high standards of product quality. If you have any comments or sugestions, please contact us.

Please read carefully as your use of the web site will automatically constitute your agreement to be legally bound by the terms and conditions set out herein. These Terms& Conditions also govern your use or purchase of the products/services provided through or in connection with the web site. Each time you use our services, you acknowledge that you have read these Terms and agree to be legally bound by them. If you do not agree to be bound by these Terms, you may not use the web site or the services provided by Courtney and Walker Ltd through its web site.

This Website is owned by Courtney and Walker Ltd
Registered in England and Wales (no 00421847)
Our registered office is at:
52 Morelands Road, Waterlooville, Hampshire, PO7 5PS.
Our VAT registration number is GB 107 9873 40.

Our Contact Details
Write to us at: Courtney and Walker Ltd, 52 Morelands Road, Waterlooville, Hampshire, PO7 5PS.
Telephone: 023 9224 1567
e-mail: sales@courtneyandwalker.co.uk


1. We may revise these terms and conditions periodically and without notice.

We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur.
If there is anything you would like us to clarify before ordering, please contact us.


3.1 Price of goods
We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to cancel your order.
We reserve the right to alter all pricing without notice.

3.2 VAT
Prices include VAT (where applicable) at the current rates when viewing our product pages.
We reserve the right to express the price exclusive of VAT in other parts of our site for example the checkout, but we shall show VAT separately and include it in the total price.

3.3 Carriage
Where we charge separately for carriage, full details of the carriage cost and VAT are shown in the Shopping Cart.



4.1 Placing an order
You are deemed to place an order with us by completing our online checkout process.
As part of our checkout process you will be given the opportunity to check your order and to correct any errors.
We will send you an order acknowledgement, detailing the products you have ordered.

4.2Our Acceptence of an Order
Our acceptance of an order takes place when we despatch the order.
We may refuse at our discretion to accept an order:
(a) where we cannot obtain authorisation for your payment;
(b) if there has been a pricing or product description error; or
(c) if you do not meet any eligibility criteria set out in our terms and conditions,
(d) where goods ordered by you are not available;

Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Payment can be made by any of the options advertised on our website. Payment shall be due before delivery. If payment fails your order will be cancelled.

Payment online: Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the Website.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. During security checks we may ask for additional information or documentation to help support the data you supplied.


We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within 28 days of your order.

Upon receipt of your order you may be asked to sign for the goods.
If the package does not appear to be in good condition or appears to have been opened then please refuse the delivery.
Please check the contents and advise us of any discrepancies or issues immediately.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 7 working days of you receiving the goods.

If you do not receive your goods within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing or e-mail within 14 days from the date goods were expected to be delivered.



7.1 If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, Courtney and Walker Ltd will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising your right to cancel you are required to return the goods to Courtney and Walker Ltd. If you fail to return the goods to Courtney and Walker Ltd we reserve the right to deduct any costs incurred by retrieving the goods from you.

7.2 You have the right to cancel your contract with Courtney and Walker Ltd at any time up to 7 days after you receive the goods.
To cancel your contract in this time frame you must notify us in writing, either by post or by email at sales@courtneyandwalker.co.uk.
You will be responsible for returning the goods to Courtney and Walker Ltd at your own cost unless the goods are faulty or mis-described.

7.3No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

7.4 Upon us receiving the goods, You will be credited within 30 days of notifying Courtney and Walker Ltd of the cancellation.
We will give you a full refund of the amount paid or an exchange credit as required, less (if for any reason these costs have not been paid by you) the costs of delivery to us.

The rights to return the goods under the Distance Selling Regulations will not apply in the following circumstances:
* in the event that the product has been used or returned incomplete
* goods made to the customer's specification
* audio or video recordings or computer software that the consumer has opened

7.5We will not issue refunds for any items lost or stolen in transit to us. We requre that you obtain proof of posting.

The provisions of this clause does not affect your statutory rights.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


The Company web site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound and the entire content of the web site is copyrighted as a collective work under UK and International copyright laws. Company owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. User may not modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way exploit, any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law or these Terms, no copying, redistribution, retransmission, publication or commercial or non-commercial exploitation of downloaded material will be permitted without the express written permission of Company and the copyright owner. Elements of the web site are protected by trade dress, trademark, unfair competition and other laws and may not be copied or imitated in whole or in part, by any means, including but not limited to, the use of framing or mirrors.

You are permitted to print and download extracts from this Website for your own private use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c)any of our copyright and trade mark notices and this permission notice appear in all copies.

Copyright Infringement
In accordance with UK and International law, any notifications of claimed copyright infringement should be sent to us immediately. Such notification can be sent by email, to sales@courtneyandwalker.co.uk or by letter to: Courtney and Walker Ltd, 52 Morelands Road, Waterlooville, Hampshire, PO7 5PS.


While Courtney and Walker Ltd take reasonable efforts to include accurate and up-to-date information, Courtney and Walker Ltd specifically disclaims all liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material displayed in this web site

All material contained on this website is provided "as is," with no warranties expressed or implied.

All users of this website understands and agrees that they download or otherwise obtain material or data through the use ot this website at their own discretion and risk and that they will be solely responsible for any damages to their computer system or loss of data that results from the download of such material or data.


Company may modify, suspend, discontinue or restrict the use of any portion of the Company web site, including the availability of any portion of the content at any time, without notice or liability.

User acknowledges and agrees that it is virtually impossible to achieve continuous, uninterrupted availability of the Company or any other web site. While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Our liability (and that of our officers, directors, employees, shareholders or agents) of any kind (including our own negligence) with respect to our website or service for any one event or series of related events is limited to the total fees which you have paid to us in the 12 months before the event(s) complained of.

In no event (including our own negligence) will we be liable for any:
(a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
(b) loss of goodwill or reputation;
(c) special, indirect or consequential losses; or
(d) damage to or loss of data
(even if we have been advised of the possibility of such losses).

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

User agrees to indemnify, defend and hold harmless Company its web site(s) and each of its respective advertisers, partners, suppliers, licensors, officers, directors, shareholders, employees, representatives, contractors, agents and sub-licensees, from any and all claims (including but not limited to claims for defamation, trade disparagement, privacy and intellectual property infringement) and damages (including attorneys' fees and court costs) arising from or relating to any allegation regarding:
1. User use of the Company web site(s);
2. Company's use of any User content or information, as long as such use is not inconsistent with these Terms;
3. Information or material provided through User’s IP address, even if not posted by User; or
4. Any violation of these Terms by User.


These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts where the claim is brought by you, save where you have legal rights to bring any claim in respect of such a dispute in any other jurisdiction. We nevertheless retain the right to bring proceedings against you for any threatened or actual breach of these terms and conditions in your country of residence, registration or business or any other relevant country.

We do not warrant that materials, services or information for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

If any provision of these Terms is, for any reason, invalid and/or unenforceable, as determined in an appropriate Court of proper jurisdiction, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. User agrees to replace an invalid and/or unenforceable provision with a valid and/or enforceable provision that most closely approximates the intent and economic effect of the invalid and/or unenforceable provision and shall be interpreted most favourably, when possible, to the benefit of Company.

Section Titles : The section titles used in these Terms are purely for convenience and carry with them no legal or contractual effect.

Incident Reporting : Any complaints regarding violations of these Terms by a User should be directed to Customer Service at sales@courtneyandwalker.co.uk. Where possible, include details that would assist us in investigating and resolving the complaint

Complaints Procedure : We are very proud of our high standards of customer service however, in the event that we fail in meeting these standards, please do not hesitate to contact us at 52 Morelands Road, , Waterlooville, Hampshire, PO7 5PS.

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

No person other than the parties to these terms and conditions are intended to benefit from them pursuant to the Contracts (Rights of Third Parties) Act 1999.

These Terms represent the entire understanding between User and Company and supersedes any prior statements or representations. USER AGREES TO THE TERMS OF THIS ONLINE AGREEMENT, by using the web site, it’s services, sign up, posting, downloading and uploading content, and understands that User is entering into a binding and legal agreement with Company.

User agrees to file any claim regarding any aspect of this web site or these Terms within six (6) months of the time in which the events giving rise to such alleged claim began, or User agrees to waive such claim. User also agrees that no claim subject to these Terms may be brought as a class action or in any other jurisdiction than English courts.

These Terms and Conditions were last updated, and became effective, on 17/02/2012.

Contact Information : Our contact details are as follows:
Company Name: Courtney and Walker Ltd, 52 Morelands Road, , Waterlooville, Hampshire, 237, PO7 5PS. General email: sales@courtneyandwalker.co.uk
Telephone number: 023 9224 1567

All prices include VAT wherever applicable. VAT details can be seen in the Cart. Delivery options and costs are shown in the Checkout.

Quick Contact

52 Morelands Road, Waterlooville, Hants, PO7 5PS

Telephone : 023 9224 1567

Opening Hours

Monday 9.00am to 1.00pm
Tuesday 9.00am to 1.00pm
Wednesday 9.00am to 1.00pm
Saturday 9.00am to 1.00pm

An appointment is recommended and we can also fit in appointments at other times outside opening times.

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